Short answer: An Orly meet & greet is a personal-assistant service for the airport. A dedicated agent waits for you holding a name board, takes charge of your luggage, guides you through passport control and customs via priority lanes where available, and walks you straight to your waiting car. On departures the same happens in reverse — curbside welcome, priority check-in and security, escort to the lounge or gate. Your agent tracks your flight in real time, so even if you land early or late, someone is there the moment you step out.
If you’ve never booked one before, a meet & greet can feel like a mystery: Where exactly will the agent be? How will they recognize me? What if my flight is delayed? This guide walks through the entire experience, step by step, so you know precisely what happens from the moment you book to the moment you reach your car.
A meet & greet — sometimes called a “meet & assist” or VIP airport service — assigns a trained agent to accompany you through Paris Orly Airport. Rather than navigating the terminal, the queues, and your luggage alone, you have a personal guide who handles the entire process.
The service comes in three versions, matched to your journey:
This guide focuses mainly on the arrival experience, since that’s where the name board and the “someone is waiting for me” reassurance matter most.
Here’s exactly what happens, in order:
Step 1 — Before you fly. After you book, the service confirms your flight details and briefs your agent. There’s nothing you need to print; your confirmation lives on your phone.
Step 2 — Your flight is monitored. Your agent tracks your flight in real time from departure to touchdown. If you’re early or delayed, they adjust automatically — no phone calls, no worry, and typically no extra charge for reasonable delays.
Step 3 — You land and step off the aircraft. Depending on the service level and terminal, your agent meets you either at the airbridge/gate area or, more commonly at Orly, just inside the arrivals hall after baggage and customs.
Step 4 — The name board. Your agent is holding a name board with your name on it, so you can spot them instantly. Prefer discretion? Many services let you request a neutral sign — a company name or a pseudonym instead of your own — so your name isn’t on display. Just ask when booking.
Step 5 — Luggage. The agent takes charge of your bags and trolley. If you have a large number of bags, tell the service in advance so they can arrange a porter (usually a small add-on).
Step 6 — Priority lanes. The agent routes you through priority lanes at passport control and customs wherever they’re available, and knows the fastest path at any hour. (Note: on a first non-EU entry, biometric registration under the new EES system is still required — see how to skip the immigration queue at Orly for exactly how a meet & greet helps there.)
Step 7 — Escort to your car. Once through, your agent walks you directly to your waiting vehicle at the curb — no hunting for taxis, no ride-share queue, no Orlyval. Door to car, handled.
The meeting point depends on the service level and your terminal, but the typical options are:
| Meeting point | When it applies | Best for |
|---|---|---|
| Arrivals hall (after baggage & customs) | Standard arrival service | Most travelers |
| Airbridge / gate area | Premium arrival service | Long-haul, VIP, minimal walking |
| Curbside | Departures | Drop-off and check-in |
Your exact meeting point is confirmed before you travel, along with your agent’s contact details, so there’s no guesswork on the day. Because different airlines use different halls, it helps to know your terminal in advance — our Orly Airport Terminals Explained guide maps all four.
Included in a standard arrival meet & greet:
Common add-ons:
For a full breakdown of how these affect the price, see our Orly fast track prices guide.
“What if my flight is delayed?” Your agent is tracking it. They adjust to your actual landing time, and reasonable delays don’t incur an extra charge.
“What if I can’t find the agent?” You’ll have their direct contact details before you travel, and they’ll have yours. The name board makes them easy to spot, and they know your flight and expected time.
“I don’t want my name on a sign.” Request a neutral sign when booking — a company name or pseudonym works just as well for a discreet arrival.
“Does this guarantee I skip every queue?” No service can guarantee that. Immigration, customs, and security remain under the airport authority’s control. What a meet & greet guarantees is a dedicated person using priority lanes wherever available and managing the whole process for you.
The service is useful for any traveler, but it’s especially valuable if you’re:
Not sure a meet & greet is worth the cost for your trip? Our honest breakdown is in Is Airport Fast Track at Orly Worth It?.
A meet & greet turns Orly from something you endure into something someone handles for you. You land, you spot your name on a board, and from there your agent takes the luggage, the queues, and the navigation off your hands — leaving you to simply walk to your car. For arrivals especially, that’s the difference between starting your trip stressed and starting it relaxed.
Ready for a personal welcome at Orly? Book your arrival meet & greet or get a quick quote.
How does a meet & greet work at Orly Airport? A dedicated agent meets you at the airport holding a name board, takes charge of your luggage, guides you through passport control and customs via priority lanes where available, and escorts you to your waiting car. On departures, the process runs in reverse from the curb to the lounge or gate.
Where does the agent meet me at Orly? Usually in the arrivals hall just after baggage claim and customs, or — with premium service — at the airbridge or gate. Your exact meeting point is confirmed before you travel.
How will I recognize the meet & greet agent? They hold a name board with your name on it. If you prefer discretion, you can request a neutral sign showing a company name or pseudonym instead.
What happens if my flight is delayed? Your agent monitors your flight in real time and adjusts to your actual landing time. Reasonable delays are typically covered at no extra charge.
Can a meet & greet help with luggage? Yes. The agent assists with your bags and trolley through the terminal. For a large number of bags, request porter service in advance.
Is a meet & greet the same as Access No.1? No. Access No.1 is a priority-lane pass for departures with no agent. A meet & greet provides a personal agent for arrival, departure, or connection. See our full Access No.1 vs VIP Meet & Greet comparison.
A dedicated agent, a name board, and a smooth path from the aircraft to your car. Book your Orly meet & greet or explore our Departure and Connection services.
