Refund Policy
At Fast Track Orly, we want every booking to be simple, transparent, and stress-free. This Refund & Cancellation Policy explains how cancellations, refunds, and changes are handled for our airport assistance services.
1. Free Cancellation
You may cancel your booking free of charge up to 72 hours before the scheduled service time.
When a cancellation is made within this period, the amount paid for the service will be refunded to the original payment method, subject to any applicable payment-processing limitations.
2. Cancellations Within 72 Hours
Cancellations made less than 72 hours before the scheduled service time may be non-refundable because our team has already allocated an escort and operational resources to your booking.
If you need to cancel within 72 hours, please contact our team as soon as possible. We will review the circumstances and may offer a partial or full refund at our discretion where operationally possible.
3. No-Show
A booking may be considered a no-show if the passenger does not arrive at the agreed meeting point or cannot be reached using the contact details provided during the booking.
No-shows are generally non-refundable.
If your flight is delayed or cancelled, please contact us as soon as possible. We will do our best to adapt the service to the updated flight information, subject to availability.
4. Flight Delays, Changes or Cancellations
Our team monitors flight information when this is included in the booked service. If your flight is delayed, we will make reasonable efforts to adjust the meeting time accordingly.
If your airline changes or cancels your flight, please contact us immediately with your updated flight details.
A change of flight does not automatically entitle you to a refund if the service can reasonably be rescheduled.
5. Service Cancellation by Fast Track Orly
If Fast Track Orly is unable to provide the booked service due to operational reasons attributable to us, we will offer either:
- a suitable alternative service, subject to availability; or
- a full refund of the amount paid for the affected service.
6. Airport Restrictions and Exceptional Circumstances
Fast Track services depend on airport operations, security procedures, immigration authorities, airline requirements, and other circumstances outside our direct control.
Fast Track Orly cannot guarantee access to a specific lane or processing time when airport authorities temporarily restrict or suspend such access.
Where a service cannot be delivered because of circumstances outside our reasonable control, we will assess the situation fairly and determine whether a rescheduling or refund is appropriate.
7. Refund Processing
Approved refunds will normally be returned to the original payment method used for the booking.
Processing times may vary depending on your bank, card issuer, or payment provider.
8. Booking Changes
If you need to change the passenger name, flight number, arrival/departure time, or other booking information, please contact us as soon as possible.
Changes are subject to operational availability and may require additional charges depending on the nature and timing of the request.
9. How to Request a Cancellation or Refund
To request a cancellation, modification, or refund, please contact our customer support team through the contact details provided on our website.
Please include your booking reference, passenger name, flight details, and the reason for your request.
10. Contact
Fast Track Orly is committed to handling cancellation and refund requests fairly and transparently. If you are unsure whether your booking qualifies for a refund, contact our team before cancelling and we will assist you.
Last updated: August 2026